Job Description

Job Title: Credit and Collections Specialist
Department: Finance/Accounts Receivable
Reporting To : Director of Finance
Location: Newmarket NH About the Role:
Are you a numbers ninja with a passion for keeping things balanced and getting paid on time Were on the hunt for a sharp energetic Credit Collections & Cash Applications Specialist to join our high-impact finance team. This isnt just another AR job its your chance to own a critical function in a company that lives and breathes its values.
We are proudly Customer-Centric Committed Continuously Improving Community-Driven and Enthusiastic and were looking for someone who brings those values to work every single day. If youre ready to blend precision with people skills solve payment puzzles and build lasting internal and external relationships lets make it official. What Youll Be Doing:

• Reach out to customers professionally and respectfully were all about solving problems not creating tension.
• Work collaboratively across teams to resolve disputes uncover root causes and ensure everyone walks away happy.
• Champion a customer-first mindset building trust while collecting whats owed.

• Evaluate new and existing customer accounts with care balancing risk with opportunity while keeping the customer experience at the forefront.
• Set smart credit limits and payment terms always committed to protecting the business while supporting our partners.
• Monitor exposure and proactively suggest improvements to our credit strategy as we grow.

• Apply daily payments with accuracy and speed every dollar in the right place every time.
• Investigate short-pays overpayments and unapplied cash with curiosity and determination.
• Keep accounts squeaky clean and always look for ways to streamline and improve the process.

• 5 years of experience in credit collections or cash applications bonus if youve done all three.
• Associates degree
• You love solving problems and making things better continuous improvement is in your DNA.
• You bring enthusiasm to your work and energy to your team people enjoy working with you.
• Proficiency with ERP/accounting systems (QuickBooks NetSuite) and Excel.
• Excellent communicator youre clear professional and not afraid to pick up the phone.
• You take ownership of your work committed to accuracy timeliness and accountability.
• Understanding of credit risk tools like Credit Safe is a plus.

• Fast-paced high-growth environment where your ideas are welcomed and your impact is real.
• A culture of continuous improvement we dont just accept feedback we thrive on it.
• A community-driven team that supports each other and our customers.
• A customer-centric company that values trust relationships and service.
• Competitive pay great benefits and room to grow.

Required Experience:

Manager

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