Job Description
Client Success Manager Location Remote : At Watermark, we partner with institutions of higher education to improve student learning and institutional quality with proven, reliable, and user-friendly assessment management and e-portfolio solutions and supporting services. Watermark is a recognized leader in student assessment, portfolio and accreditation. We serve over 1,700 institutions and close to a million students across the country. Posting will close Wednesday, Tuesday 05/27 About Us Watermark is a high-growth SaaS provider of assessment software for higher education institutions worldwide. Our global organization provides educational intelligence systems that help colleges and universities gain insights into student learning so they can improve the quality of educational programs, assess institutional effectiveness, and streamline the accreditation process. Watermark supports over 1,700 higher education institutions, including the majority of the top 200 U.S. News & World Report colleges. There is a reason we've won EdTech's Overall Higher EdTech Solution of the Year!… and we're just getting started! Our phenomenal team of people is at the heart of everything we do — join us to experience the Watermark Workplace difference firsthand. About The Role As a Client Success Manager at Watermark, you will collaborate with clients to ensure they fully adopt and leverage our suite of solutions. This entails cultivating a trusted advisor relationship in order to drive campus leadership toward achievement of their goals. The Client Success Manager will become expert at leveraging the relationships you've built to drive client development efforts that grow the partnership and drive advocacy among our community of users. Key Responsibilities of the Role
- Collaborating with current clients to drive adoption and ensure achievement of the client's goals and objectives with Watermark platforms.
- Action planning and aligning internal resources to ensure client needs are met.
- Building trusted relationships with key client stakeholders
- Supporting clients in effectively driving change on their campuses
- Partnering with Sales to drive expansion through cross and upsell opportunities
- Partnering with Watermark executive team for top account management
- Identifying risks that manifest within your client portfolio and initiating playbooks
- Documenting client information, activities, and interactions
- Creating services opportunities by introducing Academy training and Services packages
- Participating in the implementation phase as needed as a strategic consultant
- Meeting with manager regularly to discuss challenges, risks and opportunities
- Contributing to the growth and development of a world class CSM team
Key Qualifications of the Role - Bachelor's degree in business or a related field; Master's Degree preferred
- 1-2 years prior experience managing a portfolio of clients
- Strong computer skills, preferred experience working in Domo and Salesforce
- Ability to flourish in a multi-tasking environment, comfortably re-adjusting priorities as needed
- Ability to work both independently and in team settings, taking ownership of assigned tasks
- Excellent interpersonal skills, with a proven ability to communicate efficiently at all levels
- Ability to absorb knowledge quickly and work well in a fast-paced, high pivot environment
- Preference for those with experience in Sales or Account Management
- Experience presenting to audiences of all sizes, both in-person and virtually
- Willing and able to travel periodically (3-4 trips, annually)
- A high level of competence in communication, critical thinking and reasoning
Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $60K - 70K + commission and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations. At Watermark we are continually strengthening the rich diversity in our workplace — the primary reason we succeed and we're proud to be an equal opportunity employer. We work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, veteran status, or any other non-merit based or legally protected grounds.
Job Tags
Full time, Worldwide,